Vietnam Visa - Terms & Conditions

In the following Terms and Conditions, "we","our","us" refer to

Please read these terms and conditions carefully before using this website. If you oppose any of the terms and conditions stated in this agreement, you should not use any service or product on the website and leave instantly.

You agree not to use the website illegitimately for any reason and you will abide by all the laws and regulations.

You agree not to use the website in a way that damages the operation, distorts the content or diminishes the overall functionality of this website.

You (also) agree not to compromise the website's security or try to access protected sections or sensitive information.

You agree to take full responsibility for any statements, expense, accountability, losses, costs which include legal fees resulted from any violation of the terms and conditions.

MODIFICATION reserves the rights to modify any part of this agreement without warning and your using the website will be implicitly comprehended as acceptance of this agreement. Users are advised to check the terms and conditions in this agreement frequently.

We possess complete discretion to remove or change any part of this site without notice or responsibility stemming from such action.


The Vietnam Immigration Department adopts a no-refund policy on all Vietnam visa since they charge fees for work finished; not per granted visa. Hence, it is great importance that if you want to withdraw your visa application with, you should notify us immediately to avoid any unnecessary expenses. Once your visa status is "Successfully paid", "Under processing" or your Visa approval letter has been released by the Immigration Department, it is impossible for us to reimburse the service fee.

It is very important that you provide us with the correct information needed to process your visa as requested at the time of your expected departure. is not responsible for any visa granted incorrectly or declined entry due to wrong information. Although we will make every effort possible to correct any visa issuance in advance of your departure, we will not refund you the money in case of false or wrong information provided at the time issuance. We strongly advise that you check your Visa confirmation letter, your passport as well as personal information prior to departure.

This visa is for air travel only. Applying for Vietnam visa through our website means you agree to fly to Vietnam to have your visa stamped. We will not reimburse in case you DO NOT enter Vietnam by air and your visa has been approved.


If you submitted and notified us to cancel the application when we have not proceeded your application, you will be refunded your money minus transaction service fee of USD 3.00. 

If you submitted and your application is declined by the Vietnam Immigration Department, you will not be refunded your money.


Mistakes are unavoidable. We suggest that you check the details you have filled and the details on the approval letter carefully.

-       The working duration to proceed your visa application is counted only when we received the full final details you confirmed. 

-       If you find any errors on the letter of approval, please inform us immediately by EMAIL. If we do not receive any email for error correction within 7 days from the time we send out the letter of approval and before you come, we will not be responsible for any failed applications, declined entries or losses.

-       If you make any change to the flight details you provided, please inform us at least 4 working hours before your arrival flight by email or via our hotline. In case we receive the information too late (e.g. no email or no phone call to inform at least 4 working hours before your arrival time), we will try our best to support you but are not responsible for the information changed and the customers have to bear for the service costs that you have paid.


Date format: mm/dd/yyyy
Time Zone: Vietnam standard time - GMT +7
Working days: weekdays except Saturday, Sunday and holidays
Working hours: from 8:00AM to 12:PM and from 1:30PM to 5:00PM on working days (Vietnam time)
Multiple / Single entry: Multiple is interpreted as multiple entries, not multiple applicants.
Multiple entries means you are allowed to enter/exit Vietnam multiple times within a given period of time (1 or 3 months). For example: 3-month multiple entry visa means you are allowed to enter/exit Vietnam multiple times from the intended date of arrival provided plus 3 calendar consecutive months.


Please note that we only process application after your successful payment.

The normal duration to process an approval letter for visa upon arrival regulated by the Vietnam Immigration Department is 5 working days. However, if you book the service through us, it takes only 2 working days. For urgent cases, we are happy to support within 8 working hours to 4 working hours, which is NOT applied for 3-month multiple entry visa.

Working hours to apply visa are from 8:00AM to 12:PM and from 1:30PM to 5:00PM during weekdays from Monday to Friday, except for national holidays.

The proceeding hours are counted only when we receive your full payment and all your right and full application information details which are accepted by the Vietnam Immigration Department. If Vietnam Immigration Department may request additional documents and may delay and/or deny processing at their discretion without further explanations, it will not be our fault.

Our service provided is completed once the letter of approval is sent to the email address you submitted during the application process. You are required to notify us if you do not receive the letter in time, if no email from you informing us that you do not receive the letter within 7 days, the service is understood to be completed. We are not responsible for any delay/loss caused by the wrong email addresses supplied by applicants or the situation that applicants do not notify us by email that approval letter is not received.

Please be noted that Chinese citizens fly from China via any airlines will not be able to apply their visa applications within 4 or 8 working hours. Standard processing (2 working days) will apply for this group. Visa(s) will be picked up by applicant(s) at Vietnam Embassy in China.

Any Chinese citizenship should check our email carefully within 30 minutes after your booking.


In case of natural catastrophe, city-wide light cutoff, Vietnam Immigration Department system error, sudden new policies from the government and so on that we can not process your urgent 8 or 4 working hours or your standard process (within 2 working days), we will would like to solve as follows:

a. For urgent cases:

-       If you pay for the “super urgent service” (4 working hours) but receive the result of your application between 4 to 8 working hours, we will refund you the difference between the fee of the “super urgent service” and the “urgent service”.

-       If you pay for the “urgent service” but not receive the result of your application within 8 working hours, we will refund you the difference between the fee of the "urgent service" and the "normal service".

b. For normal/standard case, we will support you with refunding 20% of your fee.


We are not responsible for any loss, delay or cancellation of your flight ticket, tour or accommodation booking made for your trip to Vietnam in case your visa application is declined by the Immigration Department of Vietnam.

Normally, it takes 2 working days to process an approval letter, however, there are also exceptions, delay due to unforseen problems since the process is highly dependent on the Immigration Department of Vietnam. We strongly recommend that you apply for a visa at least 1-2 weeks in advance to avoid any problems.

The letter of approval is issued separately for each application, however, in some cases (During high seasons and urgent processing requests), it is issued on a shared basis for all applicants who apply for a visa at the same time or same date of arrival based on the Immigration Department sole decision. If you have special request for separate letter of approval, please email us at [email protected]

Please note that we also reserve the rights to decline any visa request.